Turn a screen into a help doc in minutes

CobaltCapture is a free, browser-based way for support and customer success teams to turn a screen into a help doc or FAQ entry in minutes. Capture the screens a user has to navigate, pin the exact buttons, dictate the steps, and publish. You get a reusable answer at a public URL, plus a markdown, PDF, or Word export for your help center.

Support answers the same questions over and over. The fast path is not retyping the answer each time, it is capturing it once in a form you can reuse. But spinning up a documentation tool, taking screenshots, saving files, and pasting them into a CMS is heavier than the question deserves. The work needs to be as fast as the reply.

Answer once, keep the answer

When a ticket asks "how do I export my data," walk the flow yourself. Click Capture screen, grab each step, and drop a numbered pin on the button the user clicks. Dictate the instruction: "Pin 1, open Settings. Pin 2, choose Export. Pin 3, pick the format." Publish, and you have a how-to FAQ entry at a URL you can send for every future ticket with the same question.

A screen capture paired with the spoken step is clearer than a wall of text, and faster to produce than a formatted doc.

From ticket to knowledge base

The same capture becomes a permanent article. Export the review as markdown and paste it into your help center, or as a PDF to attach to a reply. Because the steps were dictated as you walked them, the export is already structured: screens in order, each with its pin and instruction. That is quick documentation without the overhead of an SOP platform.

For the bigger process docs your team maintains, the SOP and process docs workflow uses the same flow at a larger scale.

What you can share

A public review URL anyone opens with no account, plus markdown, PDF, and Word exports. Pins are burned into every export and the source URL is stamped on each frame, so the help doc stays accurate to the screen it describes. Dictation works in Chrome and Edge; in other browsers you type the steps instead.

No install, no extension, no separate documentation suite to buy or learn. It runs in the browser tab you already have open on the customer's screen.

Get started

cobaltcapture.com, free, no signup needed to publish your first help doc.

Frequently asked questions

Can I build a help-center FAQ entry without a docs tool?

Yes. Capture the relevant screens, pin the buttons the user clicks, dictate the steps, and publish. The result is a public URL plus a markdown, PDF, or Word export you can paste into your help center or knowledge base, no separate documentation tool required.

How is this faster than writing the answer from scratch?

You dictate the steps while you walk the screens, so the screenshots and the instructions are captured together in one pass. There is no round trip of taking screenshots, saving files, and pasting them into a doc.

Can I reuse one answer across many tickets?

Yes. Publish it once at a public URL and send that link every time the question comes up, or export it into your help center as a permanent article.