Write FAQ entries fast, with screenshots, in your browser

Yes, CobaltCapture is the fastest way to write FAQ entries with screenshots. No install, no signup, no per-seat pricing. Capture a screen, talk through the answer, paste the markdown into your help center, or export to Word or PDF if that's what your team uses.

Why FAQs are slow to write

You know the answer. You can see the screen you need to point at. But getting from "I know this" to "here's a clean help center article with the right screenshot and clear steps" usually takes 20-30 minutes:

• Take the screenshot.
• Crop it so it shows what matters.
• Drop it somewhere with a stable URL, or paste it into a doc and hope the formatting holds.
• Write the steps so they don't sound robotic.
• Keep the format consistent across entries.

Most help-center platforms assume you already have the content and just need a place to put it. The hard part is producing the content in the first place. That's the step CobaltCapture removes.

The workflow

1. Open the page or app the FAQ is about.
2. Open CobaltCapture in a second tab. No signup needed.
3. Click Capture, pick the tab or window, drag a box around the part that matters.
4. Hit Dictate and talk through what the user should do. The voice transcript becomes editable text next to the screenshot.
5. Edit the text. Add another screenshot if the answer has multiple steps. Reorder if needed.
6. Click Copy as markdown and paste into your help center. Or Export to Word or PDF if that's the format your system wants.

Done. Five minutes start to finish.

What the output looks like

A clean review document with a heading per finding, embedded screenshot URLs, and your dictated commentary as paragraphs. Pastes into your help center as-is:

# How to reset your password

![Screenshot 1](https://cobaltcapture.com/r/abc12345/img/1.png)

Click the avatar in the top right corner and choose **Account settings**.

---

![Screenshot 2](https://cobaltcapture.com/r/abc12345/img/2.png)

Scroll to **Security** and click **Reset password**. You'll get a link
in your inbox within a minute. If you don't see it, check spam.

The same content is available as a public URL, a PDF, and a Word doc, one click each.

Where the output goes

CobaltCapture is the writing step, not the publishing system. The export lives wherever your team already keeps help content:

• Intercom, HelpScout, Zendesk: paste the markdown into the article editor.
• Notion, Confluence, your internal wiki: same paste flow.
• SharePoint: use the Word export.
• Email or chat: share the public review URL, or attach the PDF.
• GitHub help-docs repo: save the markdown as a .md file.

One artifact, every destination. No new platform to adopt.

What CobaltCapture is not

Not a help desk. Not a help center. Not a knowledge base system. Not a replacement for Intercom, HelpScout, Zendesk, or whatever tool actually publishes your FAQs.

CobaltCapture is the authoring step: the thing that takes the friction out of producing a clean FAQ entry, one at a time, fast. The publishing system is whatever you already use.

That's a deliberate scope. The user writing this week's FAQ entry doesn't need another platform. They need a faster way to write the content and a clean export that drops into the platform they have.

Why not Scribe or Tango

Scribe and Tango are excellent for branded SOP libraries, team training docs, and step-by-step customer onboarding. They require a Chrome extension, a signup, and per-seat pricing. For a single support person writing FAQ entries one at a time, that's overkill.

CobaltCapture is the lightweight alternative. No install, no signup, no per-seat plan. The output is markdown you paste into whatever help center you already use. See the Scribe alternative and Tango alternative write-ups for the full comparison.

If you're building a 200-article branded knowledge base for a team of 50, use Scribe or Tango. If you're writing FAQ entries this week, CobaltCapture is faster.

Why not Loom

Loom produces video. FAQ entries are usually short text with screenshots, because customers search for text and skim the answer. A five-minute video doesn't get found in Google and doesn't get skimmed. See Loom alternative for the longer version.

For an FAQ, the artifact is a written document with a screenshot, not a recording.

Who this is for

• Support and customer success people writing help-center entries one at a time.
• Operations and IT writing internal "how to" docs for a teammate or a new hire.
• Government, education, and nonprofit workers documenting how their team does something, without enterprise budget or IT support.
• Content people drafting help articles with screenshots, who want output that lives in their existing CMS.
• Anyone who needs to write "how do I do X" once and ship it.

If you write one FAQ entry a month or one a day, CobaltCapture saves time on every single one. The fixed cost is zero.

Frequently asked questions

Is there a free tool for writing FAQ entries with screenshots?

Yes. CobaltCapture is free to use, free to share, and free to export. Capture a screen, talk or type through the answer, copy the result into your help center. No trial countdown, no per-seat plan, no credit card.

Can I write FAQ entries without installing a Chrome extension?

Yes. CobaltCapture runs entirely in the browser using native APIs. No Chrome extension, no desktop app, no install of any kind. That makes it viable on managed Chromebooks, borrowed laptops, and any context where extensions are blocked.

Do I have to sign up before I write my first FAQ entry?

No. Anonymous capture and publish work without an account. The first FAQ entry needs nothing but an open browser tab. Sign in later to keep your reviews permanently and unlock editing.

What formats can I export a CobaltCapture FAQ entry as?

Markdown, PDF, Word, and a public review URL. One click for each. Markdown pastes into most modern help centers, Notion, Confluence, and GitHub. Word and PDF cover SharePoint, email, and any system that wants a file. The public URL is the right link for embedding or quick sharing.

When should I use Scribe or Tango instead of CobaltCapture for FAQs?

Use Scribe or Tango when you're maintaining a full branded knowledge-base with hundreds of articles, when you need auto-step capture and template management, or when the deliverable is a polished training library for a team to read over time. CobaltCapture is for the support person writing one FAQ at a time and pasting it where they already work.