You send a client a link ending in /r/ and something short, then you wait. Sometimes they open it and reply in ten minutes. Sometimes they email back asking whether it is safe to click, or whether they need to make an account first. The questions below are the ones clients actually ask when a review link lands in their inbox, answered the way you would answer them on the phone.
Do I need to sign in or create an account to see this?
No. Anyone with the link can open the review and read every item on it. There is no login wall, no email verification, no download. The person you sent it to clicks the link, the page loads in their browser, and they see the screenshots and comments you captured. This is the point of using a review link for client feedback: the client does not have to learn a tool or set up anything before they can be useful.
The account is on your side, and it is optional even there. You can publish a review with no account at all and still get a working public link. If you want to see it, the mechanics are covered in client feedback without making the client learn a tool.
What does the page look like when I open it?
It looks like a clean, scrollable list. Each item is a captured screenshot with your comment underneath it, in the order you arranged them. Some screenshots carry numbered pins that point at a specific spot, so when a comment says "the price is misaligned," the client sees a small numbered marker sitting on that exact price. Some items are just a comment with no image, for a general note.
There is no video to sit through and no timeline to scrub. It reads top to bottom like a document. A client can skim the whole thing in a minute and then go back to the two items they have an opinion about. If you want the pins to read as a strict sequence, the approach in numbered pins that make a developer read steps in order works for clients too.
Can I reply, or is this read-only?
The client can reply. Every item has a comment box, and anyone with the link can post a comment on any individual item. So a client can leave "agree, change this" on one screenshot and "leave this alone" on another, right where the item is, without writing a long email that references things by memory.
On your side, you can mark each of those comments resolved as you handle them, which keeps a long review from turning into a mess of unanswered notes. Who can do what is spelled out in who can see, comment on, and resolve review items.
Do I have to reply inside the browser? Can I get a PDF instead?
You can send both. The same review is available as a PDF and as a Word document, so a client who would rather print it, mark it up in their own way, or forward it to a colleague who never clicks links has a file to work with. The link and the file are the same content, just in two formats.
If your client base is split between people who live in the browser and people who want an attachment, decide upfront which you lead with. There is more on matching the format to the receiver in collecting client feedback without a project tool.
Is the link private, or can anyone find it?
The link is unlisted, not indexed. It uses a short slug like /r/ followed by a random string, so it is not something a stranger stumbles onto. But anyone who has the link can read the review, so treat it the way you would treat a shared cloud document: send it to the people who should see it, and do not put it somewhere public if the contents are sensitive.
You also get an analytics page on your side that shows visit counts and rough visitor geography, so you can tell whether the client actually opened the review before your next call. Reading those numbers is covered in reading the visit counts on a published review.
My client is on Firefox. Does the link still work?
Yes. Reading a review, posting a comment, and exporting the PDF work in any modern browser. The one feature that is browser-specific is dictation, which uses the browser's built-in speech recognition and works in Chrome and Edge but not Firefox. That only matters for the person capturing the review, not the client reading it. If you are the one capturing and you are on Firefox, you type your comments instead, as described in what to do when your reviewer is on Firefox.
How long does the link stay live?
If you published without an account, the review is kept for 30 days, and signing in during that window claims it permanently. If you published while signed in, it stays as long as your account does. So if a client tends to circle back weeks later, sign in before you send the link. The 30-day rule is explained in full in the FAQ on the 30-day window for anonymous reviews.
The next time a client asks any of these before they will click, send them the one-line answer and the link together. Ready to send one? Start a new review and put a client link in front of the questions instead of behind them.